VCN

Step 1: Open the App

Locate the VIRGIN COMMS app icon on your phone (red icon with "VCN" letters) and tap to open.

Step 2: Login Screen

You will see the Virgin Comms Network login screen with a red background. The welcome message reads: "Welcome to Virgin Comms Network. Please use your registered ID number to login."

Step 3: Enter Your ID Number

In the ID Number field, enter your registered National ID number (10 digits). Make sure you enter the correct ID number that was used during registration, then tap the LOGIN button.

Step 4: Successful Login

If your ID number is correct and you're registered, you'll be taken to the main dashboard. If there's an error, contact your Team Leader or support.

The Dashboard is your home screen and shows an overview of your performance.

What You'll See:

• Welcome Section: Your name, account status, Van Shop and Dealer Code information
• Today's Performance Card (Red Card): Today's Activations and Pending Activations - updates in real-time
• Monthly Performance Card: Monthly Activations and Monthly Ranking
• Quick Stats: Activation history, performance trends, and target progress indicators

How to Use the Dashboard:

• Pull Down to Refresh: Swipe down from the top to refresh your data
• View Details: Tap on any card to see more detailed information
• Navigate: Use the bottom navigation tabs to switch between different sections

The Scan tab is where you activate SIM cards for customers.

How to Activate a SIM Card:

1. Navigate to Scan Tab: Tap the Scan icon at the bottom of the screen
2. Prepare the SIM Card: Have the customer's SIM card ready with good lighting
3. Tap "Scan SIM Card" Button: Tap the large red button - camera will open automatically
4. Scan the Barcode: Point your phone camera at the SIM card barcode - ensure it's clearly visible and in focus
5. Enter Customer Details: Fill in Customer Name, Phone Number (254XXXXXXXXX), ID Number, and Serial Number
6. Submit Activation: Review all information and tap "Submit" or "Activate"
7. Confirmation: A success message will appear and the activation will be recorded

Filter Options:

At the top of the Scan tab, you'll see three filter buttons: Today, This Week, and All (up to 500 most recent).

The Start Key tab allows you to submit MPESA start key requests for customers who need to activate their MPESA accounts.

How to Submit a Start Key Request:

1. Navigate to Start Key Tab: Tap the Start Key icon (star icon) at the bottom
2. Tap "Submit New Request" Button: You'll see a form to fill in customer details
3. Enter Customer Information: Fill in Customer Name, Phone Number (254XXXXXXXXX), ID Number, and Serial Number (optional)
4. Add Photo (Optional but Recommended): Take a photo of the customer's ID or SIM card
5. Submit Request: Review all information and tap "Submit Request"
6. Track Your Request: See your request in the list with status (Pending, Processing, Done, or Failed)

Status Meanings:

• Pending: Waiting for Team Leader to process
• Processing: Team Leader is working on it
• Done: Request completed successfully
• Failed: Request could not be completed (with reason)

SMS Notifications:

When your start key request is processed, you'll receive an SMS:

• Success: "VIRGIN COMMS: [Your Name], MPESA START KEY (254XX****XX) successful. Top up 50 bob & subscribe. Happy Selling!"
• Failed: "VIRGIN COMMS: [Your Name], MPESA START KEY (254XX****XX) failed! [Reason]. Please resend correct details."

The Commission tab shows your earnings, payment breakdown, and commission details.

Overview Section:

• Total Commission: Your total earnings for the current period
• Target Progress: Progress bar showing how close you are to your daily/monthly target
• Target Text: Shows "X of Y activations" for your target

Commission Breakdown:

• Quality Lines (Green/Positive): KES 50 per quality line - meets quality standards
• Non-Quality Lines (Orange/Warning): KES 25 deducted per non-quality line
• Flagged Lines (Red/Negative): KES 50 deducted per flagged line
• Under Review Lines (Yellow/Pending): No payment or penalty until review is complete

Earnings Summary:

You'll see a breakdown of Gross Earnings, Penalties, Net Earnings, and Bonus (if applicable).

Filter Options:

You can filter by: Today, This Week, This Month, or All Time.

Access the menu by tapping the three dots (⋮) in the top-right corner of the screen.

Available Menu Options:

• Notice Board 📢: View important announcements from management. A red badge appears when there are new notices.
• Send Feedback 💬: Send messages or feedback to management, report issues or suggestions.
• Terms & Privacy 📄: Read Terms and Conditions, Privacy Policy, and understand your rights.
• Logout 🚪: Log out of your account. Your data is saved and will be available when you log back in.

For Better Performance:

• Quality Over Quantity: Focus on accurate, complete activations. Quality activations earn more.
• Double-Check Information: Always verify customer details before submitting.
• Use Good Lighting for Scanning: Ensure clear visibility when scanning barcodes.
• Keep App Updated: Update the app regularly for new features and bug fixes.
• Internet Connection: Ensure stable internet for real-time updates. App works offline but syncs when online.
• Regular Check-ins: Check your dashboard daily, monitor your commission regularly, track your progress toward targets.

For Start Key Requests:

• Fill in all required fields accurately
• Include photos when possible
• Check request status regularly
• Resubmit failed requests with correct information

Common Issues and Solutions:

Can't Login: Verify you're using the correct ID number. Contact your Team Leader to confirm registration. Ensure you have internet connection.

Camera Won't Open: Go to phone Settings → Apps → VIRGIN COMMS → Permissions → Enable Camera permission, then restart the app.

Scan Not Working: Ensure good lighting, hold phone steady, clean camera lens, or try manual entry if scanning fails.

Activation Failed: Check internet connection, verify all fields are filled correctly, try again after a few seconds, or contact support if problem persists.

Data Not Updating: Pull down to refresh, check internet connection, restart the app, or clear app cache if needed.

SMS Notifications Not Received: Verify phone number in your profile is correct, check SMS settings on your phone, or contact Team Leader if issue persists.

App Crashes or Freezes: Close and restart the app, restart your phone, update the app to latest version, or contact support with error details.